HEaTED![]() Advance Leadership Skills For Technical StaffDescriptionTake the next step in your journey to develop your skills and become a confident leader or manager. In the context of constant change, organisational and financial challenges, such as restructuring, the function of leadership is key to navigating and motivating people in achieving goals. This course has been designed for those who have line management responsibility and wish to further build their people management skills in the technical services environment. The two day CPD will focus on theories and models of leadership through a practical and tailored approach to leadership for technicians. The course will utilise work-related case studies to enhance your learning. The aim of this course is to provide participants with the skills and knowledge to deliver their management and leadership roles effectively.
- Leadership style and competency This course has been designed to accommodate various learning styles and to allow participants to learn from theory and practice, group discussions and individual reflection on the current practice. The participants will be encouraged to implement learnt skills in their work. Assertiveness Skills For TechniciansDescriptionDiscover how to be assertive and become an effective member of staff to improve the daily workings of your department. Have you thought about the results of your behaviour on your personal impact, professional effectiveness and your career? Have you considered how lack of assertion impacts organisations and your own development? Objectives of the course include exploring the following:
It has been designed to accommodate various learning styles and to allow participants to learn from group discussions and, individual reflection on the current practice. The participants will be encouraged to implement learnt skills in their work. Change in the workplace for TechniciansDescriptionUnderstand and maximise opportunities from change in the workplace. Working in an ever changing environment has become the norm for many technicians in higher and further education. This includes restructuring of technical teams and functions, organisational initiatives and strategic goals that impact on technical teams. To operate in this climate, technicians are expected to support, enable and, where appropriate, drive the change processes for success. However, without clear understanding of the change processes, barriers to change and why resistance occurs, change will become stressful and unachievable. The aim of this course is to increase the knowledge and skills related to change management for technical staff. Objectives of the course include exploring the following:
This course has been designed to accommodate various learning styles and to allow participants to learn from group discussions and individual reflection on the current practice. Participants will be encouraged to implement learnt skills in their work. By the end of this course, participants are expected to:
Coaching Skills For Technical ProfessionalsDescriptionInfluence, motivate and boost performance through coaching skills In professional settings, people must work with and through others to achieve goals. Coaching empowers people to take greater responsibility and ownership of their work. Coaching conversations are highly effective in influencing coachee thinking, feeling, and behaviour, leading to increase in performance and progress. This is especially relevant for technical supervisors, leaders and managers who want to build and maintain trust with team members, increase motivation and continuous service improvement. Coaching helps the coachee to gain their own insights into a situation, usually on issues related to performance, development and decision-making. The process of questioning, listening, summarising, providing observations, feedback and summaries, enables the coachee to come up with the answers themselves. A successful coaching conversation is one that is open and honest, agenda and outcomes are owned and determined by the coachee, and helps the coachee to explore their situation, whilst building strengths and addressing weaknesses. This course is tailor made for technical staff in Higher Education. It accommodates various learning styles, to allow participants to learn from theory and practice, through group discussions and individual reflection. It will utilise hands-on activities and formative assessments to increase knowledge, competency and confidence for workplace impact. Aim: To increase awareness and equip participants with coaching skills, knowledge and confidence in the technical services environment. Objectives: To explore:- This activity is subject to minimum group numbers but can be delivered on-site at your institution at a time and date to suit your team. Please contact us at [email protected] for more information. For HEaTED members, we offer 1 free place for every 10 bookings, and 2 for groups of 15 or above. Customer Service for Technical StaffDescriptionLearn how to better support and enhance the student experience Universities seek to be ranked high in league tables and recognised for their impact on teaching, learning, research and knowledge exchange activities, as evidenced in their strategic plans. The core university goals revolve around student-centered learning and satisfaction, and research-informed practice, coupled with a need to grow sources of income. Members of the technical service team(s) play an important role in support of increasing student satisfaction ratings and delivering customer services that can help universities achieve their goals in the current pandemic and beyond. Technical staff have always been at the customer-facing front line of teaching, learning, research and knowledge exchange, who’s telephone-based, online and onsite face-to-face interactions are critical to the success of services, support and products to a wide range of customers (including students, researchers, academics, collaborators, clients, contractors, and the wider internal staff groups). Aim: To increase awareness and build essential skills in delivering excellent customer service in technical functions. Objectives are to explore:-
Effective Communication & Networking SkillsDescriptionCommunicate and network with increased confidence We communicate all the time, even when we do not say a word, and the results that we get are directly linked to how well we do it. Effective communication and networking skills are essential in every aspect of our lives, both at work and outside of work. They underpin building and maintenance of relationships that enable us to achieve our goals. This course will give participants an insight into the communication process and equip them with practical techniques and tools which will noticeably improve effectiveness of their communication and networking. It has been designed in a way which draws on real life scenarios and aims for immediate application. Emotional Intelligence for TechniciansDescriptionRead, respond and manage situations through the power of emotional intelligence As professionals in the technical workforce, the ability to understand, recognise and manage emotions in a positive way, both in ourselves and in others, is a powerful tool that can boost capability, performance and career goals. There is an increasing demand by employers for these highly regarded interpersonal emotional and social skill sets across roles, professional settings and industries, which come together to form the four key attributes of emotional intelligence: self-awareness, self-management, social-awareness and relationship management. This course has been tailor-made to consider the four key attributes of EI in the technical environment, to help equip technicians, supervisors, team leaders and managers, to develop their behavioural competencies by understanding how they perceive and express themselves. Importantly, it will enable them to consider how they can effectively utilise EI, especially in decision-making and meeting the demands and pressures of the workplace. The course has been designed to accommodate various learning styles and to allow participants to learn from theory and practice, group discussions and individual reflection on their current practice. It will utilise formative assessments to increase learner knowledge, competency and confidence; enabling and empowering them to implement learnt skills in their work. Aim: To develop an understanding and the application of emotional intelligence in expressing, coping and dealing with work pressures and demands. Objectives are to explore the following: For more information please visist https://heated.org.uk/cpd/explore-courses/ Engagement and Motivation for TechniciansDescriptionIncrease your skills and knowledge of team member engagement and motivation The Covid-19 pandemic has had an immense impact on employees across industries, sectors and the world. According to the ‘State of the Global Workplace: 2021 Report’ by GALLUP, only 20% of employees are engaged at work. This shocking figure is coupled with findings of daily stress at 43%, daily worry at 41% and daily anger at 24%, which will no doubt impact on productivity, innovation and organisational change. Engagement and motivation is key to building and maintaining relationships, and creating the conditions for team success. However, this can be a huge challenge and a source of stress in the current climate: remote work, furlough, anxiety, tensions, frustrations and struggles, productivity and communication challenges, coupled with transformational change and restructuring. Technicians, like other staff groups in universities, have never been more in need of positive engagement and inclusiveness, to work together to maintain health and wellbeing, build stronger bonds and team morale, to deliver on tasks and activities. These challenges are manageable with the knowledge, skills and behavioural competencies related to personal effectiveness. The ability to motivate others, as well as self-motivation, is not only a powerful skill among supervisors, managers and leaders, but for individuals at all levels in the organisation. It will help everyone operate with confidence. This course is tailor made to meet the needs of technical staff in Higher Education. It accommodates various learning styles, to allow participants to learn from theory and practice, group discussions and individual reflection on their current practice. It will utilise formative assessments to increase learner knowledge, competency and confidence; enabling and empowering them to implement learnt skills in their work. Aim: To equip participants with knowledge, insight and behavioural skills in engaging and motivating others, and themselves. Objectives are to explore:- By the end of this course, participants are expected to be able to: Facilitation Skills For Technical StaffDescriptionEnabling technicians to encourage and support the student learning process Technician support to teaching and learning is essential in many institutions, both in practical and classroom settings. This CPD is designed to enable technicians to encourage and support the student learning process, including the provision of resources as a facilitator. We will explore the facilitator role, skills and behaviours appropriate to effective group facilitation and discussion, and their impact on outcomes, and skills of observation, analysis and feedback. By meeting the course outcomes participants will be able to implement effective skills in facilitating learning and use classroom management techniques and effective questioning to create a student-centred learning environment. The aim is to support technicians develop their skills in facilitating learning. Objectives of the course include exploring the following: -Identifying characteristics of group dynamics This course has been designed to accommodate various learning styles and to allow participants to learn from group discussions and individual reflection on the current practice. The participants will be encouraged to implement learnt skills in their work. Generating Income With Technical Facilities & ServicesDescriptionLearn how to maximise income generation using the technical resources and services that you already have. Higher Education Institutions (HEIs) engage in income generation activities, sometimes referred to as ‘enterprise’, ‘commercial’, ‘third stream’ or ‘third-leg’, along with their core mission of teaching and research. The Technical facilities and services capability in HEIs has the potential to generate significant financial impact. There are examples of universities in London and beyond where Technicians and Technical Resource Managers (TRMs) are contributing and conducting income generation activities that generate over £150K per annum. Technicians who support and deliver income generation activities often note a boost in their motivation, engagement and career success. They achieve recognition, increase the organisational bottom-line and reputation, and impact on student learning, teaching and research by gaining new knowledge, skills and experience in customer service. The aim of this course is to (1) introduce a successful income generation model developed at a University in London that is then (2) adapted and applied by technicians in their own organisation. Objectives of the course include exploring the following: -Why are we doing enterprise activities? Provide background, strategy and direction for income generation It has been designed to accommodate various learning styles and to allow participants to learn from practice, group discussions, and individual reflection on the current practice. The facilitator of this workshop is a former TRM, who will provide insight and know-how to help technicians, technologists, technical team leaders and managers to engage in income generation. HEaTED CPD Course - Technical Service Structures and RestructuringDescriptionIncrease your awareness, insight and know-how of technical services structures and restructuring in Higher Education In the last decade we have witnessed centralisation and decentralisation (in common terms, the ‘make-up’ and ‘break-up’) of the organisational structure in Higher Education (HE) across the UK, mostly in the name of seeking operational efficiencies, cost savings, meeting the needs of the customer (i.e. students) and achieving growth in a highly competitive environment. Restructuring can occur in the face of unprecedented financial pressures and challenges; often in times of crises, with change in the upper echelon of management that result in reviews and a revised medium and long term strategic plan. Whilst these are regarded as ‘hard’ restructuring at universities, there are also ‘soft’ and ‘organic’ transformations taking place at the business and functional levels that are smaller in scale, cost, change and complexity. Both ‘hard’ and ‘soft’ restructuring have been applied to academic, administrative and professional service functions, including in the technical services structure. Most technical services restructuring aim to create a more agile and responsive structure, address historic issues of duplication and silo working, coupled with enabling staff with the opportunity to gain new skills, operate in matrix structures and career opportunities. And like all change projects, it comes with a range of pitfalls that need careful understanding, insight and navigation, to achieve the best possible outcomes. However, this can be a huge challenge and a source of stress for leaders and managers in the current climate, especially as we emerge from the Covid-19 pandemic. For more information please visit https://heated.org.uk/hoc-028/ How To Handle Conversations About Mental Health and WellbeingDescriptionGain the skills needed to effectively support students around their mental health and wellbeing. Student mental health and wellbeing has become a key concern that is being underpinned in many university strategies, enabling the organisation to create appropriate support and service structures. The technical workforce within universities and colleges have significant contact time with students, who often provide a great deal of pastoral care to the student body. At HEaTED regional networking meetings and other technical initiatives across the UK, technicians have highlighted the lack of guidance and understanding of mental health and wellbeing support. This one day, interactive CPD session aims to increase confidence around having helpful, supportive conversations about mental health and wellbeing; and will be an opportunity for participants to learn and practice the skills needed to handle these conversations effectively. The course will provide participants with the chance to discuss the sorts of ‘pastoral’ care conversations that they find most challenging and will focus on the key skills needed to provide the type of support that is appropriate within their role as a technician. Objectives of the session include the following: - clarify the roles and responsibilities of technicians in relation to the mental wellbeing of students. This session has been designed to accommodate various learning styles and to allow participants to learn from group discussion and individual reflection on their current practice. The participants will be encouraged to implement learnt skills within their work. Leadership & Management Skills For Technical StaffDescriptionExplore theories of leadership and management alongside workplace experiences in this holistic and tailored learning experience. This course has been designed to cover eight key topics, linking theories of leadership and management together with workplace experiences, thereby providing a more holistic approach to learning. Delivery is through the provision of informal active learning sessions, which are intended to develop personal and professional leadership and management skills to enhance planning and delivery of services. Discovery learning forms a large part of this programme and as such collaboration amongst participants to discuss core concepts and reflect on current practice is actively encouraged in order to create a more tailored learning experience. We will consider communication, motivation, delegation, team roles and theories of team development affecting the efficiency of teams. -Leadership versus management This course has been designed to accommodate various learning styles and to allow participants to learn from group discussions and, individual reflection on the current practice. The participants will be encouraged to implement learnt skills in their work. Project Planning Essentials For Technical StaffDescriptionGet a practical insight into project planning, and go from project initiation to building a project schedule. This workshop is aimed at technicians involved in running small to medium sized projects in the workplace who have had little or no project management training. The workshop will focus on planning as the foundation for successful project management and participants will take away an accessible, flexible and scalable framework for planning projects. The aim is to introduce the principles of project planning from initiation through to building a project schedule and provide an opportunity to apply them to a group project. Objectives of the course include exploring the project: This course has been designed to accommodate various learning styles and to allow participants to learn from group discussions and individual reflection on the current practice. The participants will be encouraged to implement learnt skills in their day to day work practice. By the end of this course, participants will be able to: Stress and Resilience for TechniciansDescriptionTake positive steps in managing stress so that you can become resilient. According to the Labour Force Survey in the UK (HSE report statistics report, Nov 2020), stress, depression and anxiety contributed to over 50% of all work-related illnesses in 2019-20, resulting in the loss of 17.9 million working days. Dealing with stress, uncertainty and turbulence can therefore improve individual and team wellbeing for all within the technical workforce, who work to enable teaching, learning, and research and enterprise activities in higher education and research industries. This course concentrates on what technicians can do to manage stress. It explores how they can increase their capacity to recover and bounce back from workplace setbacks and crises, and in so doing, build resilience to overcome stress and challenges in the technical services environment. It will focus on simple and practical processes to enable participants to effectively deal with stress for a positive impact on themselves and everyone around them. The aim is to focus on practical processes in managing stress in the technical services environment and enable participants to become resilient. It will explore the following themes: There will be a mixture of interactive sessions, group work and learning through the use of individual and team diagnostics on this programme.
Identify the triggers of stress in the technical work environment. Student Centred Customer Service For TechniciansDescriptionLearn more about approaches to customer service and delivering an excellent student centred technical service. The importance of the student centred customer service in the current HE context cannot be underestimated. Delivering technical services that meet the needs of students and clients, often perceived as customers, which satisfies and delights expectations in every interaction, is a great quality kite mark. Objectives of the course include exploring the following: -Customer satisfaction and customer service excellence models It has been designed to accommodate various learning styles and to allow participants to learn from recent theory and practice, group discussions and individual reflection on the current practice. The participants will be encouraged to implement learnt skills in their work. Supporting Apprentices - A Guide For Technical StaffDescriptionGain the skills to effectively support an apprentice in a technical environment This CPD is suitable for any technical and professional services staff who are planning to support, or are already supporting, an apprentice in the workplace as part of their role. The one day interactive CPD will focus on developing skills to identify opportunities for evidence collection in order to demonstrate competence against the apprenticeship framework through a practical and tailored approach to supporting an apprentice. The CPD will provide practical help and guidance for technicians in understanding the apprenticeship standard and their contribution in ensuring apprentices achieve successful outcomes. The aim is to provide participants with the skills and knowledge to enhance the workplace experience and opportunities for demonstrating competence of the apprentice for whom they are responsible. Objectives of the course include exploring the following: -Essential skills, attitudes, behaviour and understanding required to effectively support an apprentice It has been designed to accommodate various learning styles and to allow participants to learn from group discussions, individual reflection on their current practice. The participants will be encouraged to implement learnt skills within their work. Sustainable & Green LaboratoriesDescriptionLearn how to integrate sustainability within laboratory settings – Improve your CV, save money, reduce carbon, and have fun! Laboratories and clinical spaces contribute up to 2% of the world’s plastic waste. They also use 3-10 times more energy than typical academic spaces. This presents a huge opportunity to improve our working practices to make the research environment more sustainable. There is a burgeoning field in ‘laboratory sustainability’ or ‘green labs’, which aims to improve research outcomes, reduce the cost of research and minimize the environmental impact of laboratories. This course introduces laboratory sustainability and provides a brief background on how this topic came to be. We will investigate plastics, equipment (including freezers), waste & recycling, carbon impacts of research, reproducibility & research quality, water usage, teaching vs research labs, engagement techniques, LEAF, and more. Sustainable Science and Green Laboratories (Full Course)DescriptionLearn how to embed environmental sustainability in laboratories The aim of this course –is to increase awareness of laboratory sustainability and provide tips, advice and solutions for effective practice. This course has been tailored to meet the needs of technical staff in HE. It has been designed to accommodate various learning styles and to allow participants to learn from theory and practice, group discussions and individual reflection. The objectives are to explore: Sustainability in Science: Why is it relevant to climate change? Identify how science impacts climate change Teaching & Learning Skills For TechniciansDescriptionBecome equipped with the tools you need to teach, demonstrate and contribute effectively to the student experience. Technical staff are increasingly taking on teaching and demonstrating roles. Whether it is one-on-one training on specific techniques or small group training and demonstrating, this course will equip you with the tools you need to perform this role and contribute effectively to the student experience. The course is recommended for technical staff with a role in training or teaching undergraduates, postgraduates, post-docs, new colleagues and apprentices. The content of the course has been designed to cover key topics, linking theories of teaching and learning together with workplace experiences, thereby providing a more holistic approach to learning. It is relevant to all academic disciplines and will promote personal and professional development, which is valuable to both you and your employer. Delivery will be by informal active learning sessions (group activities/discussion), discovery learning and reflection on current practice. Discovery learning forms a large part of the programme and as such collaboration amongst participants to discuss core concepts and reflect on current practice is actively encouraged, to create a more tailored learning experience. Technicians Stepping Into Supervision and ManagementDescriptionTransition into supervision and management with skills, knowledge and confidence As a new or aspiring manager, the role of supervision and management can be both exciting and challenging. To succeed, you will need people management knowledge and skills, coupled with process management practical tools. This is the backdrop for designing and developing a tailored course to help technicians feel and become confident in stepping into supervision and management. Throughout the programme participants will be expected to apply the concepts and techniques taught to work-related situations in order to enhance their learning for effective transition from a specialist to manager. This two day course is delivered over 2 consecutive weeks by a highly experienced technical management practitioner with 30+ years of experience in higher education, both in Russell Group and post-92 universities. The course has been designed to accommodate various learning styles and to allow participants to learn from theory and practice, group discussions and individual reflection on their current practice. It will utilise formative assessments to increase learner knowledge, competency and confidence; enabling and empowering them to implement learnt skills in their work. Technicians Supporting Outreach ActivitiesDescriptionDiscover how to support successful outreach activities in higher education Outreach activities to schools, colleges and the general public is an essential activity of the university portfolio. It supports young people and parents in making informed decisions and enables student recruitment. Technicians are uniquely placed to provide outreach activities, as they are engaged in supporting teaching and learning, research and knowledge transfer activities. The aim is to explore how to conduct outreach sessions in schools and colleges. Objectives of the course include exploring the following: -Types of outreach activities It has been designed to accommodate various learning styles and to allow participants to learn from group discussions, individual reflection on the current practice. The participants will be encouraged to implement learnt skills in their work. Technicians Supporting Outreach Activities (Bitesize)DescriptionThis workshop is for technicians to evaluate their understanding and possible roles in supporting outreach to wider education settings and the general public. This workshop is for technicians to evaluate their understanding and possible roles in supporting outreach to wider education settings and the general public. Outreach activities are a good way of increasing the presence of technicians and an important way of highlighting technicians in your workplace and across the profession. This session will develop your thoughts and ideas on how technicians can support outreach activities in your institution. The session will include - What outreach activities are being developed and how can technicians support this Outcomes Technicians Supporting Students' Wellbeing & Mental Health (Bitesize)DescriptionGain an understanding about mental health and an introduction to helping students This CPD is suitable for any technical and professional services staff who wish to understand mental health issues in relation to helping students in a pastoral role; and safeguard their own mental health. The ‘bitesize’ interactive CPD will focus on developing an understanding of common Mental Health issues, and offer guidance for technicians in relation to resources and approaches to students. The aim is to provide participants with the knowledge and confidence to equip them in their workplace in relation to common mental health concerns of students. Objectives of the course include exploring the following: - Understand key facts about mental health It has been designed to accommodate various learning styles and to allow participants to learn from group discussions, individual reflection on their current practice. The participants will be encouraged to implement learnt skills within their work. Time Management SkillsDescriptionBoost your time management skills to reduce stress and increase productivity Aim: To equip participants with skills, techniques and knowledge, to better manage time and increase productivity at work Objectives are to explore:- What time management means and how it differs between technical and management levels in the delivery of customer services. Identify time related factors, which reduce productivity in their job role Train The Technical TrainerDescriptionThe aim of the course is to explore, and to assess the application of, the key interpersonal and practical elements that underpin effective technical training. The objectives are to help the participants to: The outcomes - participants are expected to be able to: Course Summary - This course is composed of 3 parts: Pre-event activity- designed to provide a foundation for drawings on participants’ prior knowledge and ideas; to prepare participants’; also to give the TtTT trainer useful supporting information. The event Day 2 (half-day) - final preparation and a short 10 minute presentation by participants, followed by trainer feedback Post event learning in the workplace - opportunity to build on the feedback and practice in the workplace by (1) developing a workbook, to help build on the contact time learning. By meeting the course outcomes participants will be able to implement effective skills in facilitating training and learning. This is a practical ‘learning by doing’ training programme. Participants will be using their expertise of techniques, facilities and tools for a short 10 minute training session they will be delivering. Unconscious Bias: Awareness, Application and Organisational ActionDescriptionLearn how Unconscious (implicit) Bias affects our behaviour and our systems, and what we can all do to help mitigate our personal biases. Review your key processes for bias and develop organisational actions to mitigate bias. The aim of this course is to: Objectives of the course include exploring the following: By the end of this course, participants will be able to: Unconscious Bias: Awareness, Impact and Action (Online Bitesize Course)DescriptionLearn how Unconscious (implicit) Bias affects our behaviour and our systems, and what we can all do to help mitigate our personal biases. The aim of this course is to: Objectives of the course include exploring the following: By the end of this course, participants will be able to: |