Boost your time management skills to reduce stress and increase productivity

Aim: To equip participants with skills, techniques and knowledge, to better manage time and increase productivity at work.

Objectives are to explore:-

What time management means and how it differs between technical and management levels in the delivery of customer services.
Key elements and tools of good time management, and identifying both time-savers and time-stealers in the workplace.
Time management techniques: delegation, planning and prioritising tasks, managing expectations, negotiating alternatives and assertively saying ‘no’ when required, The 4 D’s of time management. All of this in relation to management of self, teams and projects.

Work with real life workplace scenarios to make the session as experiential as possible.

By the end of this course, participants are expected to be able to:

Identify time related factors, which reduce productivity in their job role
Apply time management techniques in the workspace
Recognise, reduce or remove time blockers
Apply time management skills to prioritise tasks and workload.