Customer Service for Technical Staff
Learn how to better support and enhance the student experience
Universities seek to be ranked high in league tables and recognised for their impact on teaching, learning, research and knowledge exchange activities, as evidenced in their strategic plans. The core university goals revolve around student-centered learning and satisfaction, and research-informed practice, coupled with a need to grow sources of income. Members of the technical service team(s) play an important role in support of increasing student satisfaction ratings and delivering customer services that can help universities achieve their goals in the current pandemic and beyond. Technical staff have always been at the customer-facing front line of teaching, learning, research and knowledge exchange, who’s telephone-based, online and onsite face-to-face interactions are critical to the success of services, support and products to a wide range of customers (including students, researchers, academics, collaborators, clients, contractors, and the wider internal staff groups).
Aim: To increase awareness and build essential skills in delivering excellent customer service in technical functions.
Objectives are to explore:-
HFFC-024 Member Fee - Onsite
HFFC-024 Non-Member Fee - Onsite
HOC-023 Member Fee - Online
HOC-023 Non-Member Fee - Online