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Student Centred Customer Service For Technicians

Student Centred Customer Service For Technicians

Description

Learn more about approaches to customer service and delivering an excellent student centred technical service.

The importance of the student centred customer service in the current HE context cannot be underestimated. Delivering technical services that meet the needs of students and clients, often perceived as customers, which satisfies and delights expectations in every interaction, is a great quality kite mark.
The aim of this course is to explore various models and approaches to customer service and build the skills essential in delivering an excellent student centred technical service.

Objectives of the course include exploring the following:

-Customer satisfaction and customer service excellence models
-Partnerships in student
-centred service
-Professional attitude and approach in student
-centred culture
-Skills essential in delivering customer service
-Developing an action plan for improving customer service

It has been designed to accommodate various learning styles and to allow participants to learn from recent theory and practice, group discussions and individual reflection on the current practice. The participants will be encouraged to implement learnt skills in their work.


HFFC-010 Member Cost (Onsite Course)

£285.00


HFFC-010 Non-member Cost (Onsite Course)

£470.00


HOC-013 Member Cost (Online Course)

£185.00


HOC-013 Non-member Cost (Online Course)

£285.00

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